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Frequently Asked Questions


Retail Technologies FAQ

 

About Us

1.)Where are you located?

2.)How long have you been in business?

3.)What geographical area do you service?

4.)Do you have a list of references in my industry I can call?

5.)Did Retail Technologies write the point of sale software?

 

Benefits of a Point of Sale System

6.)Why purchase a POS system?

7.)Why RMS Store Operations over other POS programs?

 

Retail Technologies Services and Policies

8.)Do you just provide the point of sale software?

9.)Do you provide training?

10.)Can training be purchased after the sale?

11.)Do you provide after the sale technical support and service?

12.)Do we offer per call technical support and service?

13.)What kind of phone support do you offer?

14.)Is your phone technical support 24 hours a day, 7 days a week?

15.)Do you have an 800 number?

16.)Do I have to buy everything from Retail Technologies?

17.)Can I just buy the software and do it myself?

18.)Can I use my existing equipment?

19.)I have an existing POS system, can you collect my customer and inventory data?

20.)Setting up an initial inventory database is time consuming, can Retail Technologies make this easy for me? 

 

 


1.)Where are you located?

Retail Technologies is located in Annapolis, Maryland.  Annapolis is located about 30 miles east of Washington, DC and 30 miles south of Baltimore, Maryland.  For more information click here.

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2.)How long have you been in business?

Retail Technologies has been in business since May 1, 1998.

 

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3.)What geographical area do you service?

Retail Technologies has customers in Virginia, Maryland, Washington DC, Delaware, New Jersey, Pennsylvania, New York.  We have also done mail order systems to Maine and Florida.  Not sure if we can come to your area, contact us.

 

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4.)Do you have a list of references in my industry I can call?

Retail Technologies can provide you with a list of references of our customers in various industries.  We can also contact Microsoft Business Solutions, the makers of Store Operations, for a reference that is in your industry.

 

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5.)Did Retail Technologies write the point of sale software?

No, we are a reseller of Microsoft Retail Management Systems Store Operations (formerly QuickSell Commerce) and HeadQuarters (formerly Commerce HQ).  They are all Microsoft Business Solutions products.  If you would like more information, check out their website at www.microsoft.com

 

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6.)Why purchase a POS system?

A POS system pays for itself many times over. Real cash comes from accurate merchandise management such as, improved margins, increased sales, tracking inventory. Real losses are cut from operational improvements. You will see these tangible improvements within a few months of automating. Many retailers see the benefits of their system by adding 8-15% to their bottom line. Another reason would be time. Instead of handwriting purchase orders, analyzing a register tape or re-entering sales into a spread sheet, retailers can let their POS system do the work.

 

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7.)Why RMS Store Operations over other POS programs?

Store Operations is the retailerís best solution. It is so easily understood by all retail employees and works the way you do. Training cashiers is a snap, no computer experience required. Everything they need is on one screen, no jumping through screens and cascading menus. So, sales ring up faster and easier so customers arenít kept waiting. Store Operations extensive management and reporting covers every aspect of front end and back office management. Navigation is quick and logical. You get instant reports on sales, stock, costs and customer account balances. Store Operations is used in nearly every retail environment. It fits your customers, products and services.

 

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8.)Do you just provide the point of sale software?

No, we are a full service point of sale provider.  We provide software, personal computers, point of sale peripherals, installation, training and support.

 

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9.)Do you provide training?

Yes, we provide on-site training.

 

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10.)Can training be purchased after the sale?

Yes, training can be purchased in 4 hour blocks.  Pricing for training varies due to travel expenses.  Contact us for pricing.

 

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11.)Do you provide after the sale technical support and service?

Yes, after our warranty, we provide 2 two options for continued service.  With our maintenance agreement, you can receive continued technical support for a monthly fee. Maintenance agreements start as low as $45 per month for phone technical support for the software we sell.  We also offer per call support and service. Support can also be purchased from the manufacturer.

 

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12.)Do we offer per call technical support and service?

Yes, per call support and service is available. Contact us for rates.

 

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13.)What kind of phone support do you offer?

Our phone support is 24/7 unlimited during the warranty period.  After the warranty, both maintenance agreement and per call phone support is 24/7 for emergencies (system down situations) and normal business hours for non-emergency questions (M-F 9:00AM - 5:00PM Eastern Time).  Phone calls are typically answered right away or return call within 15 minutes.

 

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14.)Is your phone technical support 24 hours a day, 7 days a week?

For the warranty period, phone support is 24/7.  After the warranty period,  24/7 phone support is available for emergencies only (system down situations).  Non-emergency calls well be returned during normal business hours (M-F 9:00AM - 5:00PM Eastern Time).

 

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15.)Do you have an 800 number?

No, not at this time.

 

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16.)Do I have to buy everything from Retail Technologies?

No, you can buy as much or as little as you would like.  We can provide just the software or everything installed with training.

 

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17.)Can I just buy the software and do it myself?

Yes, you can just buy the software. 

 

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18.)Can I use my existing equipment?

Yes, in most cases.  As long as your computers and point of sale peripherals meet the minimum requirements for the software, it can be used.

 

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19.)I have an existing POS system, can you collect my customer and inventory data?

Yes, in nearly all cases we have been able export your customer and inventory database into QuickSell. Importing data varies from system to system, but most programs we can capture SKUís, descriptions, quantities, pricing, reorder levels, department/categories, customer and vendor data.

 

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20.)Setting up an initial inventory database is time consuming, can Retail Technologies make this easy for me? 

Retail Technologies can make this easy for you if your suppliers can help.  Most larger vendors can provide your catalogs on diskette.  We can use these diskettes with the UPC's, descriptions and costs to build your database for you.  This means all your items will be in your database ready to scan when your system is installed.

 

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Retail Technologies, LLC

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