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1.)What brand of PC do you provide? You have two options. We build are own pc with quality name brand components like Intel, Seagate, Corsair and Antec. These custom built PC's allow us to deliver high quality computers that can be repaired quickly, if necessary, with readily available parts. Additionally we are a Dell Authorized reseller. We can provide Dell quality with Dell support contracts.
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2.)What are the current specifications you are providing? For our current specifications click here.
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3.)Can I get my own custom configuration? Yes, just tell us what you want.
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4.)Can I get a dedicated point of sale terminal like the IBM Sure One or Sure POS? No, not at this time. Dell POS only.
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5.)How much are your computers? Contact us for the current price. Click here.
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6.)What kind of warranty and support do I get? All of our PC's have a 90 day warranty from Retail Technologies, LLC. After 90 days, a yearly maintenance agreement may be purchased to extend the coverage on the computers. Support is also available on a per call basis. Manufacturer's warranties may and typically do exceed 90 days and are responsibility of the original equipment manufacturer. Dell PC's are purchased with desired support level from Dell.
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7.)Why should I buy the computers from Retail Technologies? At Retail Technologies, we build the computers with reliability in mind. If a technical support issue arises, we are your sole contact for software, hardware and peripheral support. No finger pointing.
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8.)Do I have to buy the computers from you? No.
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9.)What if I provide my own computers? You are welcome to provide your own computers and do as much of the setup as you like.
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10.)How are the point of sale computers networked together? Only a Windows peer to peer network is required. We typically recommend a 10baseT network with an active hub or switch.
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11.)Who will run the network cables? Any cables run through walls or drop ceilings are the responsibility of the customer or a licensed installer. We can provide materials or coordinate a professional installation. Exposed cables can be run by Retail Technologies at the time of the installation.
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12.)What kind of point of sale peripherals do you provide? We can provide almost any point of sale peripheral you are looking for. The products we typically recommend and sell are listed on our website. Click here.
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13.)Where do I get supplies for the peripherals you provide? The consumable supplies for our equipment are available from many sources. Typically ribbons and receipt paper are available at major office supply stores and suppliers.
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14.)What kind of warranty and support do I get? All of our equipment has a 90 day warranty from Retail Technologies, LLC. After 90 days, a yearly maintenance agreement may be purchased to extend the coverage on the computers. Support is also available on a per call basis. Manufacturer's warranties may and typically do exceed 90 days and are responsibility of the original equipment manufacturer.
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15.)Can I use my existing point of sale peripherals? Yes, provided it meets the requirements for Store Operations. MS Store Operations typically requires OPOS driver support for its peripherals.
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OPOS stands for OLE for Point Of Sale. OPOS provides plug and play versatility for point of sale peripherals. It allows programmers to write on series of code for all OPOS point of sale peripherals. If your device supports OPOS a driver will be available for it on the manufacturers website.
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17.)What is the difference between thermal and impact receipt printers? Thermal printers use heat transfer to print on thermal paper. They are extremely fast, quiet, print a much sharper receipt and don't require a ribbon. Typically a thermal printer and thermal paper are more expensive and the receipts fade over time. Typically impact receipt printers are less expensive and the receipt never fades due to age. Impact printers are much slower, louder and require changing and purchasing of ink ribbons.
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18.)Which type of receipt printer do you recommend? We typically recommend thermal printers because they are much faster and quieter. Thermal printers eliminate the faded receipts you get with impact printers at the point of sale due to depleted ink ribbons. They also don't require the changing of ink ribbons.
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19.)What is the difference between CCD and laser bar code scanners? Laser scanners have a larger depth of field than do CCD scanners. This allows them to read a bar code from further away. Laser scanners have less trouble with tougher to read bar codes like those on plastic bags. CCD scanners are less expensive and are typically more durable.
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20.)Which type of bar code scanner do you recommend? We typically recommend laser scanners if you have a lot of items with bar codes on plastic bags.
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21.)What can I do with my customer pole display? A customer pole display can be valuable for many situations. For shrink purposes, it helps deter employee theft because the customer can see the items are being scanned at the point of sale. It can eliminate returns or refunds because the customer can see the price as it is being rung up. It can also be used to display sale and upcoming event information.
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22.)What kind of bar code printer do you recommend? We recommend Cognitive Solutions Blaster Advantage printers. They are fast, durable and have an excellent warranty.
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23.)What type of report printer should I use? You should use what ever suits your business needs. Typically laser printers are faster, crisper and more economical to operate. However laser printers are more expensive and typically don't do color printing. Inkjet printers are less expensive and do color printing. However inkjet printers are slower and more expensive to operate. We typically recommend Hewlett Packard printers regardless of type.
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24.)Can I process credit cards through my point of sale system? Yes, with credit card verification software and magnetic card reader you can process credit cards from your point of sale. Store Operations has credit card processing built in. No additional software is required. Call to see if your credit card processor will work with Store Operations.
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Retail Technologies, LLC |